Nutzungsbedingungen und Datenschutzerklärung

GENNO complies with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD), handling the information of customers and partners with transparency, confidentiality and security.

We collect only the data needed to provide the service and operate the platform:

• User registration data: name, e-mail, phone/WhatsApp, professional license, tax ID and address.
• Financial data: billing information processed by certified payment providers (PCI-DSS); we do not store full card numbers.
• Clinical and herd data: medical records, pedigrees, exams, breedings and reproductive biotechnology, owned by the customer.
• Data on animal owners entered by the customer (name, contact and ID), processed on the customer's behalf.
• Access logs: date, time and IP address of each use, kept as required by law.

• Provide and operate the software and app features.
• Authenticate access securely and keep the history synchronized in the cloud.
• Provide support and send essential notices about the account, the subscription and the system.
• Issue invoices and comply with tax and regulatory obligations.

We use encrypted transmission (HTTPS/TLS) and encryption at rest in our cloud databases. The app's local database stays on the user's device.

GENNO does not sell personal data or clinical records. Data is shared only with essential infrastructure providers (cloud hosting, e-mail and notification delivery, payment processing and monitoring), under confidentiality agreements.

Data is kept while the subscription is active. After cancellation, once the paid period ends, it is kept for another 30 (thirty) days, only for export or reactivation, and then permanently deleted.

After that we keep only what the law requires: access logs for 6 (six) months (Brazilian Law No. 12,965/2014, art. 15), billing and tax data for 5 (five) years and the record of acceptance of the Terms (LGPD, art. 16).

Data subjects may, at any time:

• Confirm that their data is processed and access it.
• Correct incomplete, inaccurate or outdated data.
• Request portability: the organization's administrator exports all data under "Export my data".
• Request deletion of the data, including before the end of the retention period, except where the law requires us to keep it.
• Withdraw consents previously given.

For privacy requests, questions about this Policy or to exercise your rights under the LGPD, write to genno.app@gmail.com.

This Policy is also available in Portuguese and Spanish; in case of discrepancy, the Portuguese text prevails.